Support Testimonials

March 2015

<anonymous> writes:

Very fast reply, thank you!

highnix writes:

Every time I encounter an issue, the support rendered made me a happy customer. Keep it up!

samstephens writes:

Fast, helpful, to the point. Great job.

February 2015

netcallup writes:

it't works!

<anonymous> writes:

thanks to the support. the response has been followed successfully. thank you very much

rjb123 writes:

Ben did a great job. Wish he could have figured out the PHP opcache issue sooner. That would have gotten a 5.

<anonymous> writes:

Many thanks for the help!

fononline writes:

Thanks for best support.

subduer writes:

It was full and comprehensive response. Thank you very much.

<anonymous> writes:

Ben did great job to help me with ionCube loader installation problem. Thanks again!!! Regards, Andrew

<anonymous> writes:

Very very very fast people

<anonymous> writes:

Your customer care is one of the best I experienced during my life!

10131211 writes:

customer service is good!

<anonymous> writes:

The support I received was remarkable! Expert advice and quick responses. I've never received better technical support.

<anonymous> writes:

Thank you very much! Your support is so good!

pbrax writes:

Your support is friendly and quick as always. Thank you

festr writes:

I got what I wanted so I'm satisfied.

January 2015

destanyilanci writes:

Thanks.

gbuscu writes:

Excellent, prompt response.

kaan writes:

Thanks for very fast and accurated solutions.

swu@pla... writes:

Service is really good and fast!

pavlickm writes:

worse support
ionCube says: Sadly not everyone is always happy, but we did work with this customer to sort things out!

MickeyChuang writes:

ioncube provided solutions: 1. Fast response 2. Many kinds of solution 3. Most important, solution worked at the first try but... no howto description or document, that may make exhausted for some people

shuroman writes:

Thanks

Owowspace writes:

Great! Support

rick@ric... writes:

Thanks!

howardwp writes:

Thanks for all the support. Now everything is up and running smoothly.

December 2014

<anonymous> writes:

The support and the follow up by Ioncube folks was excellent and can be compared to the best in the industry. Dipak Shaw

<anonymous> writes:

very prompt and willing to resolve asap *****

saminjp writes:

Good support

<anonymous> writes:

HI My problem is solved. Thanks, Pankaj Vagare

cmall writes:

Thank you

consumerfed writes:

Great, good, quick and quality support..

<anonymous> writes:

great support!

ae@ido... writes:

on my 2nd try, I got a fullfilled answer.

<anonymous> writes:

your support was great!

sizar writes:

the support are just doing great , thank you so much

AminM writes:

Very fast response, solved the problem I had - great! Merry Christmas!

November 2014

msdsystems writes:

Great support and valued help & tips.

<anonymous> writes:

The best service once could ask for, seriously! Sebastian, in particular, was outstanding!

<anonymous> writes:

Sebastian and his backup Ben were able to reslove my problem and get me going with the ionCube install on my local machine... Extra bonus points to Sebastian for his patience with my problem, (as I am only beginning to fully understand code, file systems and computers overall) and for helping me to understand how the ioncube loader works, and extra bonus points for Ben because he got me over the top at the end to get things configured and working correctly. Thanks again everyone, Best regards, James

October 2014

<anonymous> writes:

Thanks for your help,

reharris41 writes:

Sorry about missing those red stars in my evaluation.

LPTSI_ITS writes:

quick response from the your support. thanks

Len_Jacobson writes:

Excellent support! Quick and thorough responses.

dennaka writes:

Great and helpful answer from support (Mr. Sebastian Hubenschmid), thanks :)

Dave1219 writes:

Quick response,

moseslecce writes:

was able to help with exactly what was needed.

<anonymous> writes:

good and fast suppport, thanks

<anonymous> writes:

The answers were prompt and informative.

MMDeveloper writes:

Support was very fast and straight to the point

Len_Jacobson writes:

I am amazed and grateful with the speed and thoroughness of the responses I got for this issue. I could not be more satisfied!!

sincelo writes:

It was better if there were no error at the first place... The support team solve my problem very fast.

<anonymous> writes:

Fantastic help - saved me hours more frustration - thanks guys BRILLIANT

<anonymous> writes:

need to support using chart

ldardini writes:

Maybe it was due to our different timezone, but a ticket marked as urgent, I was expecting a more expedite answer. It can be good also to let the user read his past closed ticket. That was already happened to me.

fatihtir writes:

Framework dependent setting support for template encryption should be given. For example, for laravel framework.

victorapollo writes:

Sebastian addressed my issues well!

pbo writes:

Really good help, very responsive. Thank you to Ben who did a good job.

paulf writes:

Great, very quick

<anonymous> writes:

excellent

September 2014

nikoskos writes:

Thanks for quick response.

acroprint writes:

We received very helpful and fast support from ionCube Team.

<anonymous> writes:

Swift and easy resolution of the problem by Emir

chenri writes:

prompt

hkarim3 writes:

very good, i can fell the improvement

sinsmendosa writes:

Amazing support , very very fast !!! awesome thanks

MMDeveloper writes:

answer was fast and to the point

<anonymous> writes:

On time support. If you want to rank your service its should be always the best of best.... Thanks for your help ....... Regards, Sivalingam.S

<anonymous> writes:

Your support is exellent! My communication was fast and to the point.It helped me a lot. Thank you.

August 2014

<anonymous> writes:

Support was very quick and professional for my issue.

lucasumberto writes:

awesome and fast

toogas writes:

Very fast replies, and effective support.

sizar writes:

great job , great support

sizar writes:

great support thank you all

AWANT writes:

fast and helpful

sachinsaini writes:

Timely response. Whether I am still not your client but I really appreciate your support.

May 2014

ws_ioncube writes:

i fixed the problem, the FTP software on the other computer didn't use binary mode when copying the files.

<anonymous> writes:

Quick response. Great communication. Thank you!

kumiyare writes:

I'm very satisfied with the support you provided, keep up the good work.

<anonymous> writes:

I really appreciate the the level of support you offered. Between ionCube's support and the customer support of my hosting provider, the problem was solved. Thanks again.

<anonymous> writes:

Quick and courteous response to my question. I had to be redirected to my service provider so the issue could not be solved by ionCube but I received several followups to make sure everything was okay.

screavics writes:

Really awesome experience won't forget it for the rest of my life thank you.

argonfactory writes:

Very quick response and professional explanation which solved my problem.

fritzelSTL writes:

Very fast and good Support. I love ioncube ;-)

<anonymous> writes:

They did a great job

<anonymous> writes:

Service vraiment rapide... Et efficace ils m'ont dit directement qu'elle ligne je devait mettre dans mon php.ini :)

lourson writes:

Quick, efficient -> perfect

April 2014

philbutler writes:

Good support. I received responses in a timely manner. Thanks !!

sumit.guharoy writes:

Thanks Sir, Now I can able to start Encoding my Projects on Updated Encoder given by your Company. My Past year experience was excellent and we are very happy to have such kind of service

bsibsi writes:

Fast and appropriate support. My problem has been solved and I spend another $70 for an upgrade with mutual satisfaction.

retro writes:

Excellent service. Purchased credit by mistake because didnt suite my requirements after buying the credit and speaking with staff. They refunded the credit with many thanks, didnt expect they would do that so thank you. More than happy to refer clients to youre service

agould writes:

Thanks for your help

luca3003 writes:

Very efficient! It wasn't a ticket difficult to solve but the fast you solved has been very appreciated. Thank you!

mbreitkreuz writes:

Your support is quick and efficient, thank you very much.

sn67 writes:

Thanks Luke for your business responsiveness

inthanet writes:

customer support as i like

claudiocusto writes:

Excelent suport for this situation. Thank you.

<anonymous> writes:

Fast, helpful and kind.

payuhungary writes:

My problem was solved in five minutes. Thank you for the fast help.

argonfactory writes:

I got answer with all details I needed and am vary happy with the customer support service.

CaptainCyril writes:

Excellent and Friendly.

matthiasb writes:

Great and fast support! Thanks, Richard!

<anonymous> writes:

Outstanding! Congratulations!

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

angeltsalazar writes:

It was good and with good response time

adartem writes:

Fast & reliable :-) Thanks to the support's help I'll soon upgrade my ioncube to the latest version.

March 2014

pit writes:

Fast and competent answers and support staff. Thanks a lot for the straightforward support!

kemoz writes:

great job

<anonymous> writes:

Excellent support from Richard! Thanks!

philbutler writes:

My questions were answered in a timely manner. Thanks for the support. Phil Butler

tclim writes:

Great Customer Services 5 star.

contacto writes:

excellent attention and speed

david writes:

Nice Product

holup writes:

quick answer and appropriate action.

massie writes:

Very helpful. Thanks for putting up with us.

msdsystems writes:

Excelent! support & help

<anonymous> writes:

The best supp forever

<anonymous> writes:

The support was fast and great and helped me very much, thank you Luke!

msdsystems writes:

Appreciate your cooperation & tme.

<anonymous> writes:

Rapid response. Good service

MidyaTech writes:

very fast and professional :)

February 2014

expressol writes:

thanks all of your quick reply and helped me solved problems.

Graith writes:

I'd read before about others experiences with ionCube support and I was not disappointed. My problems were very quickly resolved and you can be sure I'll be using ionCube more fully in the future.

<anonymous> writes:

Love your product. Keep up the great work. Sorry I don't have anything critical/constructive to say at this point....everything just works well. Your prompt customer service replies are also appreciated. Scott Wheeler Cincinnati, OH - US

srubinstein writes:

One answer - it worked

bilgi writes:

Very good support. Thank you ver much.

marcin writes:

Fast response, good answear.

worlord writes:

Excellent Support Thank You

jerome writes:

The support is very efficient and answers come back very quickly. Good job.

db_ais writes:

Very quick response that solved the issue immediately

<anonymous> writes:

Timely and to the point. Thank you for your assistance. Good information on your capabilities to build a custom driver for the Raspberry Pi for php5 should I decide to head that direction. Again, good job! Thank you.

<anonymous> writes:

Hi, This was my first experience with ioncube and I was a tad apprehensive; I never expected to be so well and quickly served. Within a day, Luke got me off to a quick start and Alastair made sure that all was well. Your friendly hand-holding and followup are very much appreciated. Thanks again, Ed Tario